Last updated: 15 August 2026

FLOW NOVA STUDIOS LTD (“Flow Nova Studios”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, who we may share it with and your rights under UK data protection law.

1. Who we are

FLOW NOVA STUDIOS LTD provides Reformer Pilates classes and related services in Warrington, UK.

For the purposes of UK data protection law, FLOW NOVA STUDIOS LTD is the data controller for personal information that we collect and process.

Website: www.flownovastudios.co.uk
Email: flownovastudios@gmail.com

If you have any questions about how we use your personal information, please contact us using the details above.

2. Information we collect

Depending on how you interact with us, we may collect:

• your name and contact details;

• information you provide when making an enquiry;

• booking and attendance information;

• communications between you and Flow Nova Studios;

• marketing preferences;

• relevant health information provided through your PAR-Q; and

• technical information about how you use our website, such as your browser, device and website usage information.

We only collect information that is reasonably necessary for running our business and providing our services.

3. Enquiries and contacting us

If you contact us through our website, by email, social media or another method, we use the information you provide to respond to your enquiry and communicate with you about our services.

Our lawful basis will generally be legitimate interests, where it is necessary for us to communicate with people interested in or using our services, or contract where the communication relates to a service you have requested or purchased.

4. Bookings and health information

We use Gymcatch, a third-party booking platform, to manage class bookings, attendance and related customer information.

Before participating in our classes, you may also be asked to complete a Physical Activity Readiness Questionnaire (PAR-Q) through Gymcatch. This may include information about injuries, medical conditions or other health considerations relevant to your participation.

FLOW NOVA STUDIOS LTD can access relevant booking and PAR-Q information where necessary to administer our services and help you participate safely.

Health information is classed as special category personal data under UK data protection law and is handled with additional care and restricted access.

Gymcatch processes certain personal information on our behalf and also provides its own privacy information when you use its platform.

5. Email marketing

We use Mailchimp to manage our mailing list and send marketing emails.

If you choose to subscribe to our mailing list, we may use your email address to send you:

• studio news and updates;

• information about classes and events;

• discounts and offers.

Where required, we rely on your consent to send you electronic marketing.

You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.

Unsubscribing from marketing will not prevent us from sending necessary communications relating to a booking or service you have requested.

6. Cookies and website analytics

Our website uses cookies and similar technologies.

Some are necessary for the website to function. Others help us understand how visitors use our website and improve our services.

We use Google Analytics to understand how our website is used. Our website uses consent controls designed to communicate your privacy choices to Google, and analytics storage is not granted unless the relevant consent has been provided.

Where consent is required for non-essential cookies or similar technologies, we rely on your consent.

You can use the cookie controls on our website to accept or reject non-essential technologies and manage your preferences.

7. Social media

Our website may display content relating to our Instagram account and contains links to social-media platforms.

We may use third-party tools or WordPress plugins to display social-media content.

If you choose to visit or interact with Instagram or another social-media platform, that provider may process information about you in accordance with its own privacy policy.

8. Who we share information with

We do not sell your personal information.

Where necessary, we may share information with, or allow it to be processed by, trusted organisations that help us operate our business. These may include:

• Gymcatch – for bookings, attendance and PAR-Q information;

• Mailchimp – for mailing-list management and email marketing;

• Google – for website analytics;

• website hosting and technical service providers;

We only share personal information where there is an appropriate reason to do so.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

How long we retain information may depend on why it was collected and whether we need to keep it to meet legal, insurance, safety or dispute-resolution requirements.

When information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.

10. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who reasonably need it for the purposes described in this Privacy Policy.

We take particular care with health information and restrict access to those who reasonably need it in connection with providing our services.

11. Your rights

Under UK data protection law, you may have the right to:

• ask for a copy of the personal information we hold about you;

• ask us to correct inaccurate information;

• ask us to delete your information in certain circumstances;

• ask us to restrict how we use your information;

• object to certain uses of your information;

• receive certain information in a portable format;

• withdraw consent where we rely on consent; and

• object to direct marketing.

Not every right applies in every circumstance.

To exercise your rights, contact us at flownovastudios@gmail.com.

We may need to verify your identity before responding to your request.

12. Complaints

If you have concerns about how we use your personal information, please contact us so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

More information is available at www.ico.org.uk.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The latest version will be published on this page with an updated date.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

FLOW NOVA STUDIOS LTD
Email: flownovastudios@gmail.com
Website: www.flownovastudios.co.uk